I turn complex, policy-heavy workflows into clear product experiences where decisions, accountability, and human override remain explicit.
Available nowAustin, TXRemote, hybrid or onsite11+ years of experience
Four projects. Each states the official role, the team relationship, and how the outcome was measured.
Model registration, validation and sign-off lived across disconnected tools, so no one could prove a model was reviewed, current and approved for its stated use.
Role · Lead UX Designer · sole product designer for MUSE
MUSE model-validation lifecycle: ~60% faster validation cycle across a five-stage process
View case study: Fannie Mae
Developers stalled mid-integration because the portal, documentation and tooling each described the same task differently. A separate workstream addressed authorization decline diagnostics for merchants.
Role · Senior Product Designer · design lead for the portal and documentation experience
U.S. monthly developer-portal visits: 45K pre-launch baseline → 160K in the quarter after launch
View case study: PayPal
Administrators dreaded cluster upgrades. A wrong compatibility call or an invisible exception could turn a 'zero downtime' upgrade into an outage, with no guided way to see readiness, monitor progress, or recover.
Role · UX Designer · primary designer for UX, UI and research
A guided administrator experience shipped in Jira Data Center spanning readiness, compatibility, live upgrade monitoring, exception handling and completion.
View case study: Atlassian
Private clients wanting to give appreciated crypto to humanitarian causes were routed through serial signature chains built for paper, so gifts took months and advisors could not see where a transfer had stalled.
Role · Senior UX Designer · design lead, advisor and private-client experience
~$49M moved via Bitcoin across the first cohort; 15 private clients onboarded
View case study: VanguardEach figure includes its baseline, measurement context, and my contribution.
Fannie Mae · a heavy approval path, compressed
~60%
Faster model-validation cycle
Fannie Mae · MUSE
Five sequential validation gates each had to clear before a model could advance. Reframing which approvals genuinely had to block turned that chain into a much shorter path.
PayPal · a fragmented journey, connected
45K → 160K
Monthly U.S. developer-portal visits
PayPal · developer.paypal.com · U.S. market
Developers moved between the portal, documentation, and their own tooling to finish one task. Reorganising the information architecture put those steps on a single integration path.
Each statement names what I actually did: led, decided, recommended or facilitated.
Led
Served as the sole product designer for MUSE, setting product design direction across the model lifecycle while partnering with product, engineering, validators and model-risk governance.
Recommended
Recommended that PayPal treat integration delay as an information-architecture problem; product accepted it and redirected the portal roadmap.
Decided
Decided the MUSE information architecture and stage model. Model-policy approval stayed with risk governance — I did not own that decision.
Facilitated
Facilitated gate-ownership negotiation with model-risk governance and presented direction to Director, Senior Director and VP stakeholders.
None. Sole product designer for MUSE at Fannie Mae. Decided design direction and functional platform definition. Model-policy approval remained with risk governance. Presented to Director, Senior Director and VP stakeholders.
Map the policy, the roles and what the model is actually accountable for.
Name who decides, who reviews and who can override — before any screen exists.
Confidence, lineage and override paths staged for the moment of judgment.
Instrument cycle time and error rate against a baseline agreed up front.
I design for people who have to answer for their decisions. Most recently I was Lead UX Designer for MUSE at Fannie Mae, serving as the sole product designer on the platform.
Read the full about pageLead UX Designer
Jul 2023 — Aug 2026
Senior Product Designer
Oct 2021 — Jun 2023
Senior UX Designer
Oct 2019 — Sep 2021
Based in Austin and available now. Happy to walk a hiring team through any figure on this site.
Austin, TX · Central Time · Available now · Onsite, hybrid, or remote · Authorized to work in the U.S. · (512) 986-1876